Shipping Policy
Last updated: September 30, 2024
Thank you for visiting and shopping with Adroz! This Shipping Policy outlines the terms and conditions for shipping and delivery of products purchased through our Website, adroz.in.
Order Processing
- Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details.
- Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays). If we are experiencing a high volume of orders, processing may take slightly longer. In such cases, we will notify you.
Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping:
- Delivery Time: 5-7 business days after dispatch.
- Cost: ₹[Insert Cost or “Free for orders above ₹X”].
- Express Shipping:
- Delivery Time: 2-4 business days after dispatch.
- Cost: ₹[Insert Cost].
- International Shipping:
- Delivery Time: 10-15 business days (may vary based on destination).
- Cost: ₹[Insert Cost].
Please note that delivery times are estimates and may vary due to factors beyond our control, such as courier delays or customs clearance.
Shipping Restrictions
- We currently ship within India and to select international destinations.
- Certain remote areas may have longer delivery times or limited service.
- We do not ship to P.O. boxes or military addresses.
Shipping Charges
Shipping charges (if applicable) are calculated at checkout based on your location, chosen shipping method, and the weight of your order. Any applicable customs fees, taxes, or duties for international shipping are the customer’s responsibility.
Order Tracking
- Once your order is dispatched, you will receive a tracking number via email or SMS.
- You can track your shipment using the link provided in the email or by visiting our courier partner’s website.
Delivery Issues
- Incorrect Address:
Please ensure that the shipping address is accurate and complete. Adroz is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. - Missed Deliveries:
If delivery attempts are unsuccessful, the package may be returned to us. Additional shipping fees may apply for re-delivery. - Lost or Damaged Packages:
- If your package is lost or damaged during transit, please contact us immediately at [Insert Email or Phone Number].
- We will work with the courier to resolve the issue as quickly as possible.
Undeliverable Orders
If an order is returned to us due to incorrect address, refusal to accept delivery, or failure to collect the package, we will contact you for further instructions. Additional charges for re-shipping may apply.
Cancellation of Orders
Orders can only be canceled before they are dispatched. Once shipped, cancellation requests cannot be processed. You may refer to our Refund and Return Policy for further assistance.
International Shipping Customs
For international orders, customs fees, import duties, or taxes may be levied by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping costs.
Contact Us
If you have any questions about our Shipping Policy, please feel free to contact us:
- By phone: 83970 40800
- By email: [info@adroz.in]